Return & Refund Policy

Effective Date: July 2026

At Pure Glow Beauty Hub, we want you to feel confident when shopping with us. Due to the personal-use and hygienic nature of cosmetics, skincare, beauty, and personal care products, certain return restrictions apply.

Please review this Return & Refund Policy before requesting a return.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, products must generally be:

  • Unused and unopened

  • In their original condition

  • In their original packaging

  • Unaltered and undamaged

  • Unopened with any hygiene, tamper-evident, or protective seals intact

  • Accompanied by all original components, accessories, applicators, inserts, and documentation where applicable

For health, hygiene, and safety reasons, cosmetic, skincare, beauty, and personal care products that have been opened, used, tested, sampled, or had their protective seal removed are generally not eligible for return, unless the product arrived damaged, defective, contaminated, or incorrect.

Returns requested more than 30 days after delivery may not be accepted.

2. Return Authorization (RMA)

All returns require prior authorization from Pure Glow Beauty Hub.

Before shipping an item back, please contact our customer service team to request a Return Merchandise Authorization (RMA) and return instructions.

Please do not send products back without authorization. Unauthorized returns may be refused, returned to the sender, or experience delays in processing.

Your RMA number must be included with the returned merchandise as instructed by our customer service team.

3. Eligible Return Items

Unless otherwise stated, regularly stocked products may be eligible for return provided that they:

  • Are returned within the 30-day return period

  • Are unused and unopened

  • Are in new and resalable condition

  • Have not been tested, sampled, applied, or otherwise used

  • Have all hygiene and protective seals intact

  • Include their original packaging

  • Include all original components, applicators, accessories, inserts, and documentation where applicable

  • Have not been damaged, altered, modified, or contaminated after delivery

Pure Glow Beauty Hub reserves the right to inspect all returned merchandise before approving a refund or exchange.

4. Non-Returnable Items

For health, hygiene, safety, and product integrity reasons, certain products are not eligible for return.

Non-returnable products may include:

  • Opened or used cosmetics

  • Opened or used skincare products

  • Products that have been tested, sampled, swatched, or applied

  • Products with broken, removed, or damaged hygiene or tamper-evident seals

  • Lip products, eye cosmetics, applicators, brushes, sponges, or similar products once opened or used

  • Personal care products that cannot safely be resold after opening

  • Products that have been altered, modified, damaged, or contaminated after delivery

  • Products missing original packaging, components, applicators, accessories, or documentation where their absence prevents resale

  • Clearance or final-sale products

  • Promotional items identified as non-returnable

  • Free gifts or complimentary promotional products

  • Special-order, personalized, customized, or made-to-order products

  • Products subject to manufacturer return restrictions

  • Any product specifically identified as final sale or non-returnable at the time of purchase

Where applicable, additional product-specific return restrictions may be displayed on the product page or communicated before purchase.

If you experience an adverse reaction or sensitivity to a cosmetic or skincare product, please discontinue use. A reaction or sensitivity does not automatically make a product eligible for return unless otherwise required by applicable law or approved by Pure Glow Beauty Hub.

5. Return Shipping

For standard returns, including returns due to a change of mind, ordering the wrong product, choosing the wrong shade, color, scent, formula, size, or other product variation, the customer is responsible for all return shipping costs.

We recommend using a trackable and insured shipping method. Pure Glow Beauty Hub is not responsible for return packages that are lost or damaged while being shipped back to us.

If you receive an incorrect, damaged, defective, or otherwise compromised product and Pure Glow Beauty Hub confirms the issue, we will provide return instructions and, where a return is required, Pure Glow Beauty Hub will cover the reasonable cost of return shipping.

6. Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, leaking, broken, contaminated, compromised, or different from what you ordered, please contact Pure Glow Beauty Hub within 7 days of delivery.

We may request:

  • Photographs of the product

  • Photographs of the packaging and shipping box

  • Photographs showing damaged seals, leakage, or other defects

  • Product batch or lot information where applicable

  • A description of the issue

  • Other information reasonably necessary to verify the claim

Please do not discard the product, packaging, shipping materials, or damaged components until your claim has been reviewed.

Depending on the circumstances and product availability, we may provide a replacement, exchange, store credit, or refund.

7. Exchanges

We may offer exchanges for eligible, unopened products subject to availability.

If you ordered the wrong shade, color, scent, formula, size, or product, please contact us before returning the original item.

Products being exchanged must meet all applicable return eligibility requirements. Opened, tested, swatched, or used cosmetics and personal care products generally cannot be exchanged for hygiene reasons.

Any difference in price between the original and replacement product will be charged or refunded as applicable.

Customers are generally responsible for shipping costs associated with voluntary exchanges.

Pure Glow Beauty Hub will cover applicable shipping costs when an exchange is required because we shipped an incorrect product or the product is confirmed to have arrived damaged or defective.

8. Restocking Fees

Pure Glow Beauty Hub does not charge a restocking fee on standard eligible returns unless a restocking fee, manufacturer fee, or other applicable return fee was disclosed for the product before purchase.

Products that do not meet our return requirements may be refused rather than assessed a restocking fee.

9. Refund Processing

Once your return has been received, it will be inspected to confirm that it meets the requirements of this Return & Refund Policy.

Approved refunds are generally processed within 3–5 business days after inspection.

Refunds will normally be issued to the original payment method used for the purchase.

After Pure Glow Beauty Hub processes your refund, it may take an additional 5–10 business days for the funds to appear on your credit card, debit card, or other payment account, depending on your bank, card issuer, or payment provider.

Pure Glow Beauty Hub does not control financial institution processing times.

10. Original Shipping Charges

Original shipping and delivery charges are generally non-refundable for standard or voluntary returns.

This includes returns resulting from:

  • Changing your mind

  • Ordering the wrong product

  • Ordering the wrong shade or color

  • Ordering the wrong scent or formula

  • Personal preference regarding a product

  • No longer wanting the product

If a return is required because Pure Glow Beauty Hub shipped an incorrect product or because the product arrived damaged or defective, applicable original standard shipping charges may also be refunded.

Expedited, priority, or special delivery charges requested by the customer may remain non-refundable except where required by applicable law.

11. Return Address

Once your return has been approved, you will receive return instructions and confirmation of the applicable return address.

Approved returns should be sent to:

FullStack Fulfillment
8575 Somerset Dr. Suite A
Largo, FL 33773

Please do not ship a return to this address until you have received an RMA and return instructions from Pure Glow Beauty Hub.

Returns sent without authorization may not be accepted or refunded.

12. Refund Adjustments and Refused Returns

Pure Glow Beauty Hub reserves the right to reduce or deny a refund if a returned product does not meet the conditions of this policy.

This may include products that:

  • Have been opened

  • Have been used, tested, sampled, or swatched

  • Have broken or removed hygiene seals

  • Are damaged or contaminated

  • Have been altered or modified

  • Are missing original packaging

  • Are missing applicators, accessories, components, or documentation

  • Are otherwise no longer in new and resalable condition

Products returned in a condition that creates a hygiene or safety concern may be refused and may not be eligible to be returned to the customer.

We will notify you if your return does not qualify for a full refund.

13. Product Sensitivities and Allergic Reactions

Cosmetic, skincare, and personal care products may contain ingredients that can cause irritation, sensitivity, or allergic reactions in some individuals.

Customers are responsible for reviewing product ingredients and usage instructions before use, particularly if they have known allergies or sensitivities.

Where appropriate, we recommend performing a patch test before using a new skincare or cosmetic product extensively.

If you experience irritation or an unexpected reaction, discontinue use of the product and seek appropriate medical advice when necessary.

Unless required by applicable law or otherwise approved by Pure Glow Beauty Hub, opened or used products are not automatically eligible for return solely because they were unsuitable for a customer’s skin type, skin tone, personal preference, or individual sensitivity.

14. Manufacturer Warranties and Product Guarantees

Certain beauty devices, tools, accessories, or other products sold by Pure Glow Beauty Hub may be covered by a manufacturer’s warranty or guarantee.

Manufacturer warranty claims may be subject to separate terms, procedures, limitations, and eligibility requirements established by the manufacturer.

A manufacturer’s warranty does not necessarily change the return period provided under this Return & Refund Policy.

15. Promotions, Bundles, and Free Gifts

If a product was purchased as part of a bundle, promotion, or special offer, all products included in the promotion may need to be returned in unused and eligible condition in order to receive a full refund.

If a qualifying purchase included a free gift and the qualifying merchandise is returned, Pure Glow Beauty Hub may require the unopened free gift to also be returned.

If the promotional or free item is not returned when required, its retail or promotional value may be deducted from the refund where permitted by applicable law and the applicable promotional terms.

16. Contact Us

To request an RMA, report a damaged or defective product, request an exchange, or ask a question regarding a return, please contact:

Pure Glow Beauty Hub

Email: info@pureglowbeautyhub.com

Please include your order number and a brief description of your return request when contacting us.

For damaged, defective, leaking, or incorrect products, please include photographs when possible to help us review your request more quickly.

17. Applicable Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

If applicable law provides you with rights that are more favorable than the terms of this policy, those statutory rights will continue to apply.